FAQ

Frequently Asked Questions

 

SHIPPING & HANDLING?

Australian orders will be sent via Sendle or Australia Post. The best option will be chosen to deliver your items, this will depend on size, weight and destination. All courier sent items are trackable and insured. Australia Post parcels will be trackable. International orders will be sent via Australia Post.

AUSTRALIA

Standard Shipping: We provide Free standard shipping for all orders Australia wide.

Express shipping:  $19.95

INTERNATIONAL

Postage prices will vary depending on destination and weight of delivery. This will be calculated at the checkout.

 

HOW LONG WILL IT TAKE FOR MY PARCEL TO REACH ME?

As we are just a small family business, please allow 1-3 days for your order to be processed.

Standard shipping:  2 – 6 Business days.

Express shipping will take 1-2 days.

Courier: 2 – 6 Business days. 5 – 10 days if the address is remote/ interstate.

These delivery times are estimates only. You will be provided tracking details for your parcel. If you don’t receive your parcel within the recommended times, please get in touch.

 

WHAT ABOUT REFUNDS AND CANCELLATIONS? 

If for any reason you are not happy with any aspect of your purchase please get in touch with us as soon as possible and we will do everything we can to help. Please check out our Refund Policy for more information.

 

WHERE DO I ENTER THE DISCOUNT CODES?

You can enter your discount code at checkout in the field provided.

 

WHERE ARE YOU LOCATED?

We are a small online business based in Noosa on the Sunshine Coast. We offer FREE SHIPPING for all of our customers in Australia.

 

HOW DO I FIND A WHAT I AM LOOKING FOR?

The easiest way to find something in particular is to use the search tab at the top right-hand side of your screen. All of our products are sorted into categories, with links to these from the SHOP tab and from the HOME page.

 

WHERE DO YOU GET YOUR CRYSTALS?

All of our crystals have been selected and sourced from various locations around the world and all care is given to make sure each one is ethically sourced. We endeavor to sell one off pieces, so if you find something you like, please keep in mind that if it goes you’ll miss out!

 

HOW CAN I PAY FOR MY ORDER?

You have the option to pay with PayPal, Mastercard, Visa, American Express, Bank transfer and Apple Pay. AfterPay is on the way! AfterPay is a service that lets you pay off your order over 4 fortnightly interest free payments, while you get to receive your order straight away. You’ll find some more detailed information about there services here: www.afterpay.com.au